JOB SUMMARY: Working under supervision of various providers and/or General Manager, in an outpatient setting, provides basic and routine assistance with patient care delivery within the medical assistant scope of practice and required certifications in accordance with Physicians Immediate Care policies, practices and procedures and applicable regulations
DUTIES AND RESPONSIBILITIES:
Welcomes Physicians Immediate Care patients and visitors by greeting them in person, answers inquiries and directs them through registration process and prepares patients for health care visit.
Always positively affects the patients and visitors perception of the visit experience.
Assists patients with insurance documentation and billing questions. Guides patients in providing required information and completing paperwork.
Professionally obtains patient information necessary for processing medical charges, including a copy of an insurance card, a copy of a driver license or other form of photo identification, and other information related to each patient situation.
Obtains medical history.
Prepares, assists and accurately completes all forms.
Supports patient care delivery.
Assists providers during examination and treatment.
Takes vital signs and performs all ancillary tests appropriate to skill level, certifications and state regulations.
Performs ancillary testing and tasks as ordered by the Provider (PFT, EKG, injections, audiograms, blood draws) and as certified.
Dispenses medications and DME within scope of practice and as ordered by the treating provider and in accordance with state regulations.
Applies bandages, dressings and splints as ordered by the treating provider.
Maintains supplies, cleans rooms and decontamination of equipment, and stocks rooms with required supplies.
Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.
Maintains safe, secure, and healthy work environment.
Conducts business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues.
Assists in maintaining a neat, clean and orderly appearance in the lobby and overall clinic throughout the day.
Performs drug screen collections for both DOT and Non-DOT drug screens, according to DOT guidelines; ensures preparation for pick-up and shipment to appropriate laboratory.
Attends clinic staff meetings as required.
Completes required certifications; becomes proficient in clinic systems and procedures, and maintains currency in all policies, practices and procedures.
Performs duties to achieve or exceed established service standards.
Performs other duties, as assigned.
High School Diploma/GED required
Completion of Certified Medical Assistant, EMT, Paramedic, or equivalent work experience
Ability to successfully complete Physicians training program
Ability to speak clearly and effectively in a variety of settings.
Ability to participate in initial and ongoing training as required.
Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tact and diplomacy appropriate to situation.
Ability to maintain working relationship with all levels of colleagues.
Attention to detail
Customer Service skills
Problem solving skills
Basic knowledge of clinical procedures, medical anatomy and physiology.
Working knowledge of occupational medicine requirements (state specific)
Basic procedural skills such as blood draws, EKG/PFT testing
Must be able to lift 40lbs
Must be able to repeatedly bend and twist
Must be able to stand for 10-12 hours daily
Must be able to perform all job duties without accommodations