The incumbent serves as a Pharmacy Technician Supervisor in a VISN Clinical Contact Center (CCC) as part of an interdisciplinary healthcare team. The Pharmacy Technician Supervisor in the CCC is responsible for assisting pharmacy management in providing and coordinating optimal pharmaceutical care activities in the VISN CCC in accordance with the department's mission, vision, and goals. The employee will operate on a broad delegation of authority with independence of action to function as a supervisor in coordinating and/or directing the activities of various levels of Contact Center pharmacy technicians including: planning, organizing, and reviewing work, resolving personnel matters, dealing effectively and professionally with employees and union representatives in regards to employee-management concerns, and administering annual performance appraisals. As required or assigned, the technician supervisor is expected to be fully functional to serve as a backup with respect to any duties normally performed by GS-6, and GS-7 Contact Center pharmacy technicians. FUNCTIONS: 1. Administration/Supervisory a. Responsible for administering human resources actions and personnel matters and dealing effectively with employees and union representatives. b. Prepares the tour of duty for the VISN CCC Pharmacy technicians. c. Responsible for approving and denying leave requests, including but not limited to annual and sick leave, for VISN CCC Pharmacy technicians. d. Ensures compliance with established VA and pharmacy policies and procedures. e. Performs quality control of pharmacy technicians' work and calls. f. Completes job performance evaluations, recommendations for awards, and/or disciplinary actions for the VISN CCC Pharmacy technicians and makes recommendations to the VISN CCC Pharmacist Supervisor. g. Participates in the creation of VISN CCC Pharmacy Services standard operating procedures. h. Assists in the interview process and selection of VISN CCC Pharmacy technicians. i. Conducts technician meetings/huddles to assure proper updates of departmental and hospital communications. j. Encourages pharmacy technicians to report actual and/or potential medication errors or adverse events and participates in medical center and pharmacy service quality improvement initiatives to promote patient safety. 2. Education/Training a. Participates in meetings, conferences, and training programs relevant to the development and maintenance of the VISN CCC Pharmacy Service. b. Continually evaluates the VISN CCC Pharmacy Service for opportunities for improvement. c. Assists in coordinating new employees' on-boarding experience (i.e. new employee training and orientation to computer systems). d. Responsible for implementing and documenting the training and expanding capabilities of pharmacy technicians. e. Identifies continuing education, training needs, etc. and responds to those needs when necessary. f. Assists in preparing and updating the VISN CCC Pharmacy Service training materials. 3. Staffing a. Functions as a GS-6, or GS-7 Pharmacy Technician when the need arises. Work Schedule: Monday through Friday, 0800 to 1630 Compressed/Flexible: Not Available Telework: Available Virtual: Available for a Highly Qualified Candidate Position Title/Functional Statement #:Pharmacy Technician Supervisor (Clinical Contact Center)/PD000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not Required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.